Shipping policy
We want getting your order to be as smooth as the tank itself. Here is how we process orders, what delivery costs, how long it takes, and what happens if something goes wrong along the way.
Free shipping on every order
Shipping is free on all orders, to every country we serve, with no minimum spend. The price you see at checkout is the price you pay. We do not offer a paid express or priority upgrade, so there is nothing to add on and nothing to opt out of.
Order processing time
Orders are processed and dispatched within 1 to 2 business days.
Business days are Monday to Friday, excluding public holidays. Orders placed before 2:00 PM GMT on a business day begin processing the same day. Orders placed after that time, or on a weekend or public holiday, begin processing on the next business day.
You will receive a confirmation email when your order is placed, and a second email with tracking details the moment it leaves us.
Tracking your order
You will receive a tracking number by email as soon as your order is dispatched. Tracking can take 24 to 48 hours to show its first movement, which is normal and does not mean anything has gone wrong.
Please track your order here: https://57track.com/Track/Detail
If your tracking says delivered but the parcel is not with you, it is worth checking around first: by the door, with neighbors, in a porch or safe place, or wherever your carrier usually leaves things. Parcels are sometimes marked delivered slightly before they actually arrive.
If it still has not turned up after 48 hours, email hello@getsummet.com with your order number and we will work with the carrier to trace it.
If tracking confirms delivery to the correct address but the parcel has gone missing, please report it to the carrier and to your local police. Unfortunately we cannot take responsibility for theft after a confirmed delivery.
Delivery estimates
Once dispatched, orders arrive within 5 to 12 business days.
| United States | 5 to 7 business days |
| Canada | 5 to 7 business days |
| United Kingdom | 5 to 7 business days |
| Ireland | 7 to 12 business days |
| Australia | 5 to 7 business days |
| New Zealand | 7 to 12 business days |
| European Union | 7 to 12 business days |
Delays can occasionally occur. If your order is taking longer than the estimated delivery time, please reach out to us and we will track it down and make sure it gets to you as soon as possible. Depending on shipping volume, your order may also arrive sooner than the estimate above.
These windows are estimates for time in transit and start from dispatch, not from the moment you place the order. Add the 1 to 2 business days of processing to work out your total wait. Delivery to remote, rural or island addresses can take a few days longer than the ranges above.
Where we ship
We currently ship to the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand and most countries in the European Union.
If your country is not listed, it will not be selectable at checkout. If you are unsure whether we deliver to you, email hello@getsummet.com before ordering and we will confirm.
Carriers
Orders are sent with a tracked international service and handed to your local national postal carrier for final delivery. In practice that usually means USPS in the United States, Royal Mail in the United Kingdom, Canada Post in Canada, Australia Post in Australia and your national carrier elsewhere in the EU.
You can track your order at any time during transit here: https://57track.com/Track/Detail
Please note that tracking directly through USPS, FedEx, or other carrier websites may not work correctly for your shipment. For the most accurate and up-to-date tracking information, please use the link above only.
Your tracking link will show the carrier handling the final leg once your parcel enters your country.
Customs, duties and import taxes
For most destinations there is nothing extra to pay.
Where an order is shipped across a customs border, the destination country may charge import duties or taxes. Any such charges are set by your local authorities, are outside our control, and are the responsibility of the recipient. They are not included in the price you paid us and they are not a shipping fee we can waive or refund.
If a parcel is refused at customs or returned to us because import charges were not paid, we can ship it back to you for a small shipping fee.
Shipping delays
We do everything we can to hit the estimates above, but delays sometimes happen for reasons outside our control, such as customs inspections, carrier backlogs, severe weather or peak seasonal volume. If your order is significantly delayed, we will contact you as soon as we know.
A delayed parcel does not cost you your 30-Day Take-It-Off Test. Your 30 days start the day the order is delivered, not the day you ordered, so time spent in transit is never time taken off your trial.
Wrong address entered
Please double-check your shipping address at checkout, as you are responsible for entering it correctly. If you spot a mistake, email hello@getsummet.com before your order ships and we will do our best to update it. Once an order has been dispatched we cannot change the delivery address.
If a parcel is returned to us because the address was incorrect, we will reship it to the corrected address for a small shipping fee.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, email hello@getsummet.com with your order number and a photo. We will make it right with a replacement or a refund, and you will not pay postage on our mistake. Full details are in our Return & Refund Policy.
Contact
hello@getsummet.com - we reply to every shipping email, usually within one business day.